Refund Policy for Journey to Asia

At Journey to Asia, we work hard to provide our guests a smooth and pleasurable trip. We've created our refund policy to be clear and fair. Please read over the guidelines listed as follows:

Refund Eligibility:

• Refunds are applicable to cancellations made within the specified cancellation window (at least 7 days before the scheduled trip).

• Non-refundable deposits are not eligible for a refund.

Refund Process:

• To request a refund, customers must submit a cancellation request via email to enquiry@journeytoasia-dmc.com.

• Refunds will be processed within 14 business days from the date of cancellation.

Cancellation Fees:

There might be a unique cancellation policy in place for our tour, with fines or penalties for last-minute cancellations. Please refer to the individual tour's cancellation policy for more details.   

Partial Refunds:

No partial refunds are available for cancellations made within the cancellation window.

Force Majeure:

If Journey to Asia has to cancel or modify a trip due to unforeseeable events (such as unforeseen natural disasters or political problems), customers will be given the choice to reschedule or get a complete refund.

Exceptions:

Exceptions to the refund policy may be considered on a case-by-case basis for documented emergencies. Customers must contact our customer service team for review.

Contact Information:

For cancellations or modifications, please contact our customer support team at enquiry@journeytoasia-dmc.com .

Please be informed that there may be changes to this return policy. We'll notify you of any updates through our website. We appreciate your cooperation and understanding. Please contact our customer support team if you have any queries or worries about refunds.